The church is, by definition, a community of broken people (in every sense of the word) gathered around a broken savior--a savior whose lifeblood was poured out to undo the effects of sin in the world.
Every one of us should be able and willing to simply lend a listening, non-judgmental ear. Suffering is a profoundly isolating experience. The only way to let another know about it, which can sometimes offer just the slightest reprieve from the weight, is to talk about it.
This unhappy episode suggests, once again, that not only is our society dysfunctional in communicating across disagreements but also that many of our cultural institutions seem unable or unwilling to make decisions or support faculty who are the subject of public disagreement or uninformed outrage.